Terms & Conditions

Definition

The word cablecomb means Cablecomb™
The term 'customer' shall mean the person, firm or company purchasing or agreeing to purchase goods or services from Cablecomb™
The word 'goods' shall mean all equipment, spare parts or services to be provided to the customer by Cablecomb™

Prices

Goods together with the current rate of VAT and carriage are invoiced at the price at the time of ordering. Cablecomb™ reserve the right to amend the prices from time to time.

Payment

Cablecomb™ standard terms of payment are by credit card at time of placing an order.

Orders

All contracts of sale made by Cablecomb™ shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (the customer) with whom Cablecomb™ is dealing. Cancellation of orders by the customer is not accepted as many orders are despatched on the same day the order is placed.

Delivery

All deliveries are estimated only, although every effort is made to despatch on time. Cablecomb™ will not accept responsibility for failing to deliver goods on time. Cablecomb™ will not accept responsibility for shortages or damage to goods unless the customer notifies Cablecomb™ of any shortages or damages within 4 days of receipt of goods. The customer has to accept the goods when they are ready for delivery and will only be delivered to the agreed address unless Cablecomb™ have written authority to deliver elsewhere. The title of goods will not pass to the customer until payment is received in full by Cablecomb™.

Products

Cablecomb™ makes every effort to supply goods as advertised, but reserve the right to vary specifications without prior notice. If Cablecomb™ are unable to supply the goods ordered by the customer the order may be cancelled.

Warranty & Returns

All goods supplied by Cablecomb™ are covered by a 12 month warranty.

Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000, Cablecomb™ do not sell products on a trial basis, we therefore, strongly recommend that customers check the specification of every product before placing an order. In the event that Cablecomb™ agrees to accept returned goods for credit the goods must be returned within 14 days. The goods must be unopened and in 'as new' resaleable condition. All goods returned in this manner will be subject to a handling fee of 15% of the goods value or £10 whichever is greater.

We recommend that all return goods are sent by recorded delivery, registered post or courier and to have adequate insurance to cover the value of the goods. Upon receipt of returned product(s) they will be tested for the fault(s) that the customer has notified us of. If the product is found to be in good working order then the product will be returned to the customer and the cost of carriage to return the goods to the customer will be the customer's responsibility. Any goods that have been altered, damaged or not used in accordance with the manufacturers instructions will invalidate any warranty.

Liability

Cablecomb™ will not be held responsible for loss of time or business due to faulty products or non-arrival of products.

The Consumer Protection (Distance Selling) Regulations 2000

Contracts for the purchase of goods by a customer made over the telephone or through Cablecomb™ website, are subject to The Customer Protection (Distance Selling) Regulations 2000. Customers may cancel goods, purchased from Cablecomb™, by sending a cancellation notice by post, fax or e-mail. The notice of cancellation must be made within 7 days of the date the goods were delivered. The customer must return the goods to Cablecomb™ and are responsible for any costs incurred in returning the goods.

Errors & Omissions

Cablecomb™ make every effort to ensure that the description and prices quoted on its website and associated literature are accurate. However, mistakes may occasionally occur, in the event that this happens then Cablecomb™ will inform the customer of any errors before any goods are dispatched.

General

These terms and conditions do not affect your statutory rights. Cablecomb™ reserves the right to change and amend these terms and conditions without prior notice.

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